Terms and Conditions
Effective date: 10/20/2026
These Terms and Conditions (the “Terms”) govern access to and use of sacrecare.com (the “Website”) and all purchases made through the Website.
The Website is owned and operated by Sacre Group S.A.R.L., a company incorporated under the laws of the Republic of Lebanon, trading as Sacre Care (the ‘Company’, ‘we’, ‘us’ or ‘our’).
Any person accessing or using the Website or purchasing Products through it is referred to as the “Customer” or “you”.
By accessing the Website, creating an account, ticking the acceptance box or placing an order, the Customer confirms that he/she has read, understood and agrees to be bound by these Terms and the policies referred to herein.
These Terms are concluded electronically. The Customer's electronic acceptance shall have effect in accordance with applicable Lebanese law.
If the Customer does not agree with these Terms, he/she should not use the Website or place an order.
1. Products
The Website offers Para pharmaceutical, health, wellness, beauty, skincare, haircare, personal care and related products, as well as any other products that may lawfully be offered through the Website (the “Products”).
All Products are offered subject to availability and applicable Lebanese laws and regulations.
The Company may add, remove or discontinue any Product and may restrict its sale or the quantity available for purchase where reasonably required for legal, regulatory, health, safety or operational reasons.
Products are sold for the Customer's personal use only and not for resale. The Company may limit quantities, or refuse or cancel orders, that appear to be placed for resale or other commercial purposes.
2. Use of the website
The Website may only be used for lawful purposes.
The Customer shall provide accurate, complete and current information when creating an account, placing an order or otherwise using the Website.
The Customer shall not:
- (a) use the Website for any unlawful or fraudulent purpose;
- (b) provide false or misleading information;
- (c) interfere with the operation, security or integrity of the Website;
- (d) attempt to gain unauthorized access to the Website or its systems;
- (e) introduce viruses, malicious code or other harmful material; or
The Customer must be at least 18 years old to create an account or place an order. By placing an order, the Customer confirms that he/she is at least 18 years old. Certain Products may also be subject to additional age restrictions.
The Company may refuse or restrict access to the Website where it reasonably suspects unlawful activity, misuse, a security risk or a breach of these Terms.
3. Customer account
Where the Website allows the creation of an account, the Customer is responsible for maintaining the confidentiality of his/her login details and for activities carried out through the account.
The Customer shall promptly inform the Company of any suspected unauthorized access to or use of the account.
The Company may suspend or restrict an account where it reasonably suspects unauthorized use, fraud, abuse or a breach of these Terms.
4. Product information
The Company takes reasonable care to ensure that Product descriptions, images and information displayed on the Website are accurate and up to date, but such information may be subject to change.
Product information may be based on information supplied by the manufacturer, supplier or other authorized source. Packaging, labeling, presentation, ingredients or other Product characteristics may be modified by the manufacturer from time to time.
Product images are provided for illustration and identification purposes. Minor differences in packaging or presentation shall not, by themselves, constitute a defect or non-conformity.
Where a Product received materially differs from the Product ordered, the Customer shall refrain from using it and promptly contact the Company.
5. Health and medical information
Information available on the Website concerning Products, ingredients, characteristics, benefits, uses or expected results is provided for general information purposes only.
Information on the Website does not constitute medical advice, diagnosis or treatment and shall not replace consultation with a physician, or other qualified healthcare professional.
Any advice or information provided by the Company through customer-service channels, including WhatsApp, social media, phone or email, is general in nature, is based solely on the information provided by the Customer and does not replace consultation with a physician, or other qualified healthcare professional.
The Company does not determine or guarantee that a particular Product is suitable for the Customer's individual health condition, needs or circumstances.
The Customer should obtain appropriate professional advice whenever necessary, particularly in cases of pregnancy, breastfeeding, an existing medical condition, allergies or sensitivities, use of medication or other products, or intended use by a child.
Before first use of any skincare, haircare or personal care Product, the Customer is advised to perform a patch test on a small area of skin and to follow the manufacturer's instructions.
6. Customer responsibility for selection and use
The Customer is responsible for the selection, purchase and proper use of Products, subject to any mandatory obligations of the Company under applicable law.
Before using a Product, the Customer shall review the actual Product, its packaging, leaflet and accompanying information, including ingredients, composition, recommended dosage or method of use, warnings, contraindications, expiry date and storage conditions. Particular care is required where the Customer has a known allergy, sensitivity, intolerance or medical condition.
Products shall be used only for their intended purpose and in accordance with the manufacturer's instructions and, where applicable, the advice of a qualified healthcare professional.
The Customer shall not exceed or alter the recommended dosage, frequency or duration of use without appropriate professional advice.
7. Allergies, side effects and adverse reactions
The Customer acknowledges that Products may affect individuals differently and that an individual's reaction to a Product cannot always be anticipated.
The Customer is responsible for reviewing the ingredients, warnings and contraindications of a Product before use, particularly where the Customer has a known allergy, sensitivity, intolerance or medical condition.
To the fullest extent permitted by applicable Lebanese law, the Company shall not be liable for any allergy, sensitivity, intolerance, side effect, adverse reaction, interaction or other consequence arising from the use of a Product where such consequence results from the Customer's individual condition or characteristics, misuse of the Product, failure to follow the applicable instructions or warnings, interaction with another product, or any other circumstance not attributable to a defect in the Product or a fault legally attributable to the Company.
If the Customer experiences an adverse or unexpected reaction, he/she should immediately discontinue use of the Product and seek appropriate medical or pharmaceutical advice. The Customer is requested to inform the Company promptly of any such reaction, providing the Product name, batch number (where available) and photographs where possible, so that the Company may record the report and inform the manufacturer or supplier where appropriate.
8. No guarantee of results
The Company does not guarantee that any Product will achieve a particular health, cosmetic, dermatological, nutritional or other result.
The effect of a Product may vary from one person to another depending on individual characteristics, manner of use and other circumstances.
Descriptions concerning a Product's intended characteristics or expected benefits shall not constitute a guarantee that the same results will be achieved by every Customer.
9. Orders and contract formation
Products displayed on the Website constitute an invitation to place an order and do not, by themselves, constitute a binding offer by the Company.
By submitting an order, the Customer makes an offer to purchase the selected Products in accordance with these Terms.
Any automatic acknowledgment, email or message confirming receipt of an order merely confirms that the order has been received and does not constitute final acceptance.
The Company may verify Product availability, Customer information, payment information and compliance with any applicable legal or regulatory requirements before accepting the order.
An order becomes binding upon acceptance by the Company.
The Company may refuse, suspend or cancel an order where:
- (a) a Product is unavailable;
- (b) the Customer has provided inaccurate or incomplete information;
- (c) fraud, misuse or unauthorized activity is reasonably suspected;
- (d) an obvious technical or Product information error has occurred;
- (e) payment or required verification cannot be completed;
- (f) an applicable legal requirement has not been satisfied; or
- (g) fulfilling the order would otherwise be unlawful.
Where payment has already been made for an order that is subsequently cancelled, any amount due to the Customer shall be handled in accordance with the applicable Payment Policy and Cancellation, Return and Refund Policy.
10. Prices
The applicable Product price shall be the price displayed on the Website when the order is placed, subject to correction of obvious errors and any mandatory pricing requirements applicable to regulated Products.
Applicable taxes, charges and other costs shall be displayed or communicated as required by applicable law.
The Company may change Product prices at any time. Such changes shall not affect orders already accepted, except where otherwise required by law.
Where an obvious pricing error occurs, the Company may correct the error before accepting an order or refuse or cancel the affected order. Any change to the price payable requires the Customer's agreement. Where payment has already been received for an order that is cancelled, the amount paid shall be refunded in accordance with the applicable policies and mandatory law.
11. Payment, delivery, cancellation and refunds
Payment matters are governed by the Company's separate Payment Policy.
Shipping and delivery matters are governed by the Company's separate Shipping and Delivery Policy.
Cancellation, return, exchange and refund matters are governed by the Company's separate Cancellation, Return and Refund Policy.
12. Storage and handling
Following delivery, the Customer is responsible for the proper storage, handling and use of the Products in accordance with the manufacturer's instructions and, where applicable, the instructions of the pharmacist or healthcare professional.
The Customer shall not use a Product after its expiry date or where its packaging appears damaged, opened, altered or tampered with.
13. Misuse of products
The Customer is responsible for misuse of a Product, including:
- (a) excessive use or overdose;
- (b) use contrary to the recommended dosage;
- (c) unauthorized alteration of frequency or duration of use;
- (d) use despite a known contraindication, allergy or warning;
- (e) use by a person for whom the Product is not intended;
- (f) improper combination with medicines, supplements or other Products;
- (g) alteration, dilution, mixing or modification contrary to the Product's instructions; or
- (h) use for a purpose for which the Product was not intended.
14. Limitation of liability
Subject to the Article entitled “Mandatory Consumer Rights” and to the fullest extent permitted by applicable Lebanese law, the Company shall not be liable for consequences resulting from the following circumstances where they are not attributable to a defect in the Product or a fault legally attributable to the Company:
- (a) misuse, excessive or improper use of a Product;
- (b) failure to follow Product instructions, recommended dosage, warnings or contraindications;
- (c) an allergy, sensitivity, intolerance, medical condition or other individual characteristic of the Customer;
- (d) an interaction with any medicine, supplement, food, cosmetic or other Product;
- (e) use without obtaining professional advice where such advice is reasonably required;
- (f) improper storage or handling after delivery;
- (g) alteration or tampering after delivery;
- (h) use after expiry;
- (i) use by a person for whom the Product was not intended;
- (j) use for a purpose other than its intended purpose; or
- (k) reliance on general information available on the Website as a substitute for appropriate medical, pharmaceutical or other professional advice.
To the extent permitted by applicable law, the Company shall not be liable for indirect, incidental or consequential losses arising from the use or misuse of a Product.
Where Product descriptions or information originate from the manufacturer, supplier or other authorized source, the Company shall not be responsible for inaccuracies outside its knowledge or reasonable control, subject to its obligation to exercise reasonable care and any responsibility imposed by mandatory law.
Subject to any liability that cannot lawfully be excluded or limited, the Company's total liability arising out of or in connection with an order shall not exceed the total amount actually paid by the Customer for the Product or Products giving rise to the claim.
15. Product safety and recalls
The Customer shall promptly notify the Company if a Product received appears defective, damaged, expired, opened, tampered with or unsafe and shall refrain from using it.
Where a Product is subject to a recall, safety warning or instruction issued by the manufacturer or a competent authority, the Company may contact affected Customers and communicate the applicable instructions.
The Customer shall immediately discontinue use of a recalled Product and comply with the instructions provided by the Company, manufacturer, health professional or competent authority.
Deterioration or damage resulting from improper use, storage, handling, alteration or exposure after delivery shall not, by itself, establish that a Product was defective when delivered.
16. Website availability
The Company shall use reasonable efforts to maintain the proper operation and availability of the Website but does not guarantee uninterrupted, error-free or continuously secure access.
The Company may suspend, restrict or modify all or part of the Website for maintenance, security, technical, regulatory or operational reasons.
17. Third-party services and links
The Website may contain links to or use services provided by third parties, including payment, technology and delivery service providers.
To the fullest extent permitted by applicable law, the Company shall not be responsible for the independent acts, omissions, content, systems or services of third parties outside its reasonable control.
Use of third-party services may also be subject to the terms and policies of the relevant provider.
18. Intellectual property
The Website and its content, including its name, design, layout, text, photographs, graphics, logos and other materials, are owned by or licensed to the Company and are protected by applicable intellectual property laws.
No Website content may be copied, reproduced, modified, distributed, published or commercially exploited without the Company's prior written authorization, except as permitted by applicable law.
Third-party trademarks, Product names, images and logos remain the property of their respective owners.
19. Customer reviews and content
The Customer is responsible for any review, rating, photograph, comment or other content submitted through the Website and shall ensure that such content is lawful, truthful and does not infringe the rights of any third party.
Customer content shall not contain false or misleading information, unlawful medical claims, defamatory or offensive material, unauthorized personal information, advertising or spam.
By submitting content, the Customer grants the Company a non-exclusive, royalty-free right to use, reproduce and display such content in connection with the Website and the Company's marketing activities, subject to applicable law.
The Company may display the Customer's first name, initial and city together with the submitted content. Reviews are not verified by the Company unless expressly marked as a verified purchase.
The Company may refuse to publish, moderate or remove content that violates these Terms or applicable law.
Customer reviews represent the individual views and experiences of their authors and do not constitute medical advice, an endorsement by the Company or a guarantee concerning a Product.
20. Privacy and personal data
Personal data collected through the Website shall be processed in accordance with the Company's separate Privacy Policy and applicable Lebanese law.
21. Electronic communications
Communications relating to the Customer's account, orders, payments, delivery, returns, customer service or other transactional matters may be sent electronically using the contact information provided by the Customer, including by email, SMS or WhatsApp, as applicable.
The Customer is responsible for providing accurate contact information and keeping such information up to date.
Marketing and promotional communications shall be subject to the Customer's consent and applicable law.
22. Force majeure
The Company shall not be liable for delay or failure to perform an obligation resulting from circumstances beyond its reasonable control, including natural disasters, war, civil disturbance, governmental measures, import restrictions, shortages, strikes, transportation disruptions, power failures, telecommunications failures or other events of force majeure.
The Company shall take reasonable measures, where practicable, to mitigate the effects of such circumstances.
23. Amendments
The Company may amend these Terms from time to time to reflect changes in applicable law, regulatory requirements, Website functionality or business operations.
Updated Terms shall be published on the Website together with their effective date.
Unless otherwise required by applicable law, the Terms applicable to an order shall be those in force at the time the order was placed.
24. Severability and waiver
If any provision of these Terms is held to be invalid or unenforceable, it shall be ineffective only to the extent of such invalidity or unenforceability, and the remaining provisions shall continue in full force.
Failure by the Company to exercise or enforce any right under these Terms shall not constitute a waiver of that right.
25. Assignment
The Customer may not assign or transfer his/her rights or obligations under these Terms without the Company's prior written consent.
The Company may transfer its rights and obligations in connection with a merger, restructuring, transfer or sale of all or part of its business, provided that such transfer does not reduce any mandatory rights of the Customer.
26. Entire agreement
These Terms, together with the Privacy Policy, Payment Policy, Shipping and Delivery Policy and Cancellation, Return and Refund Policy, constitute the terms governing the Customer's use of the Website and purchases made through it.
Where a separate policy specifically governs a particular matter, that policy shall apply to that matter.
27. Governing law and jurisdiction
These Terms, use of the Website and purchases made through it shall be governed by and interpreted in accordance with the laws of the Republic of Lebanon.
Subject to any mandatory rules of jurisdiction under Lebanese law, the competent courts of Beirut, Lebanon shall have jurisdiction over any dispute arising out of or relating to the Website, these Terms or purchases made through it.
28. Mandatory consumer rights
Nothing in these Terms or any policy published on the Website shall exclude, restrict or waive any right, remedy or protection that cannot lawfully be excluded, restricted or waived under applicable Lebanese law.
Where a provision of these Terms conflicts with a mandatory provision of applicable Lebanese law, that mandatory provision shall prevail to the extent of the conflict.
29. Contact information
For any question or complaint concerning the Website, Products or these Terms, please contact us:
Email: info@sacrecare.com
